Privacy Policy

Last updated: August 29, 2025

At CuesHub, PBC (“CuesHub,” “we,” “our,” or “us”), we care deeply about the protection of your personal data. Our mission is to help you better manage stress and improve your well-being through personalized insights. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our smartphone app, smartwatch app, website, or related services (together, the “Services”), you agree to this Privacy Policy, our Terms of Use, and our EULA. If you do not agree, please do not use the Services.

Information We Collect

We collect information about you, your devices, and your use of our Services:

  • Device & Wearable Data: Motion, heart rate, and other sensor data from smartphones, wearables, and connected devices.

  • Self-Reported Data: Calendar entries, events, stress and affect ratings, location, social context, contextual notes, and confirmations you provide through the App.

  • App & Usage Data: Log files, in-app interactions, device identifiers, and IP addresses.

  • Communications: Information you choose to provide when you email or contact us.

We may also create de-identified or aggregated data that cannot be used to identify you. This data is not subject to this Privacy Policy.

How We Use Your Data

We use your data to:

  • Provide and personalize the Services.

  • Generate wellness insights and notifications.

  • Improve and test features, analytics, and user experience.

  • Respond to support requests or communications.

  • Comply with legal obligations and protect rights, property, and safety.

We do not use your data for advertising purposes.

How We Share Your Data

We may share your data in limited ways:

  • With Service Providers: Vendors that host data, process analytics, or support the Services.

  • For Research & Improvement: With partners who help us analyze and improve features.

  • In Business Transfers: If CuesHub undergoes a merger, acquisition, or reorganization.

  • For Legal & Safety Reasons: To comply with laws, regulations, or lawful requests.

We do not sell your personal data.

Data Storage & Retention

  • Most data is stored locally on your device or wearable.

  • Limited data (such as sensor summaries) may be processed on CuesHub’s U.S.-based servers.

  • We do not require the creation of user profiles linked to names, emails, or phone numbers. If you choose to associate your Apple or Google account or an email for data recovery, then the identity you share is associated with your data to successfully recover your data.

  • We retain data only as long as needed to provide the Services or comply with legal obligations.

International Data Transfer

Our servers are located in the United States. If you use the Services outside the U.S., your data will be transferred and processed in the United States, which may have different data protection laws than your home country.

We currently do not host servers outside the United States.

Your Choices & Rights

  • Consent Management: You can manage permissions (e.g., sensors, Bluetooth, notifications) in your device settings.
  • Withdraw Consent: You may withdraw your consent at any time, though some features may no longer work.
  • California Residents: You have rights to access, delete, and opt out of certain data sharing (we do not sell your data).
  • Nevada Residents: We do not sell personal data as defined by Nevada law.

    To exercise your rights, contact us at privacy@cueshub.com. We may need to verify your identity before fulfilling requests.

Security

We use technical and organizational safeguards to protect data against loss, misuse, and unauthorized access. However, no system can be 100% secure.

Children’s Privacy

The Services are not directed to children under 16. If we learn we have collected data from a child without parental consent, we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website and app. Please review periodically for updates.

Contact Us

If you have questions, concerns, or requests about this Privacy Policy, please contact us at:

CuesHub, PBC
 1910 Madison Avenue #2026
 Memphis, TN 38104
 Email: privacy@cueshub.com