Account & Data Deletion

This policy explains how you may delete your CuesHub account and the personal data associated with it. It applies to the CuesHub smartphone app, smartwatch app, and related services (collectively, the “Services”) provided by CuesHub, PBC (“CuesHub,” “we,” “our,” or “us”), as distributed on the Apple App Store under the bundle identifier com.cueshub.strion.app and on Google Play under the package name com.cueshub.strion.

Account Requirement

An account is required to use the Services. You may sign in using Google, Apple, or an email address verified by a one-time code. A single account governs all of your devices, so deleting it from any one device deletes it across the Services. Deletion is permanent, cannot be reversed, and no recovery period is provided.

How to Delete Your Account

Two methods are available. You may delete your account directly within the app, or you may submit a request by email if the app is no longer installed. Both methods remove the same data.

Deletion Within the App

This method takes effect immediately and is available to any signed-in user.

1. 1Open the CuesHub app on your iPhone or Android device. The procedure is identical on both platforms.
2. 2Open the navigation drawer and select Account.
3. 3Scroll to the bottom of the screen and select Delete Account and Data.
4. 4Review the confirmation dialog and select Delete to confirm.
5. 5CuesHub signs you out, disconnects the sign-in provider associated with your account, and returns you to the sign-in screen. Because an account is required to use the Services, you must create a new account if you wish to use CuesHub again.

Deletion by Email Request

Use this method if the app has been uninstalled or you are unable to access your account.

1. 1Send an email to privacy@cueshub.com from the address associated with your CuesHub account. This is the only address at which we accept deletion requests.
2. 2State the sign-in method used to create the account, whether Google, Apple, or email, so that we can locate the corresponding record.
3. 3We acknowledge receipt within five business days and may request additional information to verify that the account belongs to you.
4. 4We complete the deletion and confirm it by email within 30 days of verifying your request.

Subscriptions & Billing

CuesHub subscriptions are billed by Apple or Google rather than by CuesHub. Deleting your account does not cancel an active subscription and does not prevent future charges. You must cancel the subscription separately through the store from which it was purchased.

Apple App Store: open Settings on your iPhone, select your name, select Subscriptions, select CuesHub, and choose Cancel Subscription.

Google Play: open the Play Store app, select your profile icon, select Payments & subscriptions, then Subscriptions, select CuesHub, and choose Cancel subscription.

Data We Delete

Deleting your account removes the following categories of data from our servers and from your devices.

• Account & Sign-In IdentityYour CuesHub account record and the device identifier associated with it, including the email address, display name, and the Google or Apple identifier used to sign in.
• Calmness & Heart Rate DataRegion data, calmness readings, and heart rate summaries synchronized from your smartphone or smartwatch.
• Sleep & Activity DataSleep records and activity or exercise data read from Apple Health, Health Connect, or Samsung Health.
• Calendar DataEvent context used to correlate calmness readings with your schedule, together with the authorization connecting CuesHub to your calendar provider.
• Onboarding & Profile ResponsesInformation you provided during setup and any personalization derived from it.
• Locally Stored DataThe local application database and diagnostic logs held on your smartphone and, where applicable, your Apple Watch or Wear OS device.

Data We Retain

We retain a limited set of data following deletion for purposes of security, fraud prevention, and legal compliance, as permitted by applicable law and by the policies of the Apple App Store and Google Play.

• Records Required by LawTransaction and tax records subject to a statutory retention period. These are retained for the period required by law and deleted thereafter.
• Security & Fraud PreventionA limited set of abuse-prevention records, such as a hashed reference to a deleted account, retained to protect the integrity of the Services.
• Encrypted BackupsDeleted data may persist in encrypted backups for up to 30 days, after which those backups expire and the data becomes unrecoverable.
• De-identified DataData that can no longer be associated with you or your device may be retained in de-identified or aggregated form for research and product improvement, as described in our Privacy Policy.

Revoking Device Permissions

Deleting your account removes the data we hold. Permissions granted to CuesHub are recorded separately by your operating system, and neither Apple nor Google permits an application to revoke them on your behalf. The steps below withdraw those permissions.

Partial Deletion Requests

If you wish to remove specific data while retaining your account, you may revoke individual permissions using the steps above, which halts further collection without closing your account. To request erasure of data we already hold while keeping your account open, write to privacy@cueshub.com and identify the data concerned.

Smartwatches & Connected Devices

If you use CuesHub on an Apple Watch or a Wear OS device, keep the device paired and within range while deleting your account so that data held locally on the watch is cleared as part of the same operation. If the device was not connected at the time of deletion, removing the CuesHub watch app clears any remaining data.

Contact Us

Questions regarding this policy may be directed to privacy@cueshub.com. For a full description of the data we collect and the purposes for which it is used, see our Privacy Policy.